ServiceNow Architect

SERVICENOW ARCHITECT LOCATION: Pune EMPLOYMENT TYPE: Full-Time EXPERIENCE: 8–12+ Years, including a minimum of 4–5 years in an Architect role REPORTS TO: Head of ServiceNow Practice ABOUT THE ROLE We are looking for an experienced ServiceNow Architect to lead the technical architecture, solution design, and governance of our ServiceNow practice and its flagship solutions. The role involves designing scalable ServiceNow architectures, defining integration strategies, establishing technical standards, and ensuring security, performance, and long-term platform scalability across the ServiceNow ecosystem. The ServiceNow Architect will work closely with technical teams, business stakeholders, and clients to drive solution design, support pre-sales activities, mentor development teams, and establish architectural best practices as the practice grows.

KEY RESPONSIBILITIES

1. SOLUTION ARCHITECTURE & PLATFORM DESIGN

• Own end-to-end solution architecture across ITSM, ITOM, Event Management, Discovery, CMDB, and Integration Hub for the AuditIQ platform and future offerings.
• Design scalable and reusable ServiceNow solutions aligned with business and technical requirements.
• Define architectural standards and best practices across the ServiceNow practice.
• Ensure alignment between platform capabilities, business objectives, and technical requirements.

2. INTEGRATION ARCHITECTURE

• Design integration architectures connecting application logs, infrastructure telemetry, and monitoring sources to ServiceNow.
• Develop integration strategies using REST/SOAP APIs, MID Server, Integration Hub, and relevant spokes.
• Define integration patterns for external monitoring and log management platforms.
• Ensure integrations meet requirements for reliability, security, scalability, and performance.

3. EVENT MANAGEMENT & INCIDENT CORRELATION

• Define pattern-matching and incident-correlation approaches for effective event and incident management.
• Establish approaches for known error signatures, anomaly detection, and duplicate-incident identification.
• Improve incident identification and correlation across connected systems.
• Support the development of reliable monitoring and incident-management workflows.

4. CMDB & DATA MODEL GOVERNANCE

• Establish CMDB data modeling standards and governance practices.
• Define data relationships supporting incident-to-Configuration Item (CI) mapping.
• Support historical incident referencing, including root cause and resolution information.
• Ensure alignment with the Common Service Data Model (CSDM) and relevant ServiceNow best practices.

5. TECHNICAL GOVERNANCE & PERFORMANCE

• Lead technical design reviews and architecture assessments.
• Define environment and instance strategies, security architecture, and deployment approaches.
• Establish performance, scalability, and platform reliability standards.
• Define coding standards, integration patterns, and reusable architectural components.
• Conduct architecture reviews to ensure consistency, quality, and maintainability.

6. CLIENT ENGAGEMENT & PRE-SALES

• Participate in client discussions to understand business requirements and technical challenges.
• Lead solution design, technical presentations, and architecture discussions.
• Support effort estimation, solution feasibility assessments, and technical proposal preparation.
• Explain architectural decisions, integration approaches, and implementation strategies to stakeholders.
• Collaborate with business development and delivery teams to support pre-sales activities.

7. TECHNICAL LEADERSHIP & TEAM MENTORING

• Mentor Lead Developers and Developers on ServiceNow architecture and implementation best practices.
• Guide development teams in applying approved design patterns and coding standards.
• Conduct code reviews, design reviews, and architecture governance sessions.
• Support technical problem-solving and continuous improvement across delivery teams.
• Promote reusable components and consistent engineering practices.

8. INNOVATION & PLATFORM ROADMAP

• Stay updated with ServiceNow releases, platform capabilities, and emerging technologies.
• Evaluate AI-enabled capabilities, Predictive Intelligence, and Now Assist for relevant business use cases.
• Assess new features and technologies for their suitability within the AuditIQ roadmap.
• Recommend improvements to platform architecture, automation, and integration capabilities.
• Contribute to the development of scalable and reusable ServiceNow offerings.

9. PRACTICE DEVELOPMENT & BEST PRACTICES

• Support the development and implementation of architectural standards across the ServiceNow practice.
• Contribute to establishing repeatable solution design and delivery methodologies.
• Identify opportunities to improve technical governance and development processes.
• Help build a scalable technical foundation for future ServiceNow solutions and offerings.

MUST-HAVE SKILLS & COMPETENCIES

• Strong experience in ServiceNow solution architecture across at least two areas: ITSM, ITOM, Event Management, Integration Hub, CMDB, or Discovery.
• Proficiency in ServiceNow scripting, including Glide API, Business Rules, Script Includes, Flow Designer, and Scripted REST APIs.
• Experience designing integrations with monitoring and log management platforms such as Splunk, Dynatrace, AppDynamics, ELK, or Datadog.
• Strong understanding of CMDB data modeling and Common Service Data Model (CSDM).
• Knowledge of ServiceNow architecture, integration patterns, security, scalability, and performance optimization.
• Experience in technical solution design, effort estimation, and client-facing technical presentations.
• Ability to guide development teams and establish architecture governance practices.
• Excellent communication, analytical thinking, problem-solving, and stakeholder management skills.

GOOD-TO-HAVE SKILLS

• Experience with ServiceNow AI/ML capabilities, including Predictive Intelligence, Performance Analytics, or Now Assist.
• Experience building a ServiceNow practice or solution offering from the ground up.
• Exposure to DevSecOps tooling integration with ServiceNow.
• Experience with enterprise-scale ServiceNow implementations.
• Knowledge of reusable solution frameworks and enterprise integration architectures.

CERTIFICATIONS Mandatory:

• Certified System Administrator (CSA).

Required — At Least One:

• Certified Implementation Specialist – IT Service Management (CIS-ITSM).
• Certified Implementation Specialist – Event Management.
• Certified Implementation Specialist – Discovery.

Preferred:

• Certified Technical Architect (CTA).

WHY JOIN US?

• Opportunity to shape the technical architecture of a growing ServiceNow practice.
• Exposure to enterprise-level solutions and complex integration environments.
• Opportunity to work with emerging ServiceNow technologies and AI-enabled capabilities.
• Collaboration with experienced technical teams, business stakeholders, and enterprise clients.
• Opportunity to establish architectural standards and influence technical strategy.
• Scope to build scalable, reusable solutions and contribute to long-term practice growth.