ServiceNow Lead Developer

SERVICENOW LEAD DEVELOPER LOCATION: Pune EMPLOYMENT TYPE: Full-Time EXPERIENCE: 5–8 Years, including a minimum of 2 years in a lead or mentoring role REPORTS TO: ServiceNow Architect ABOUT THE ROLE We are looking for an experienced ServiceNow Lead Developer to lead hands-on development and implementation of ServiceNow solutions within our growing platform practice. The role involves translating architectural designs into functional modules, developing incident automation and workflows, implementing log-pattern detection, and building integrations with existing ServiceNow instances and external systems. The Lead Developer will also guide a small delivery team, including junior developers and interns, while maintaining high development standards, code quality, and timely project delivery.

KEY RESPONSIBILITIES

1. SERVICENOW DEVELOPMENT & CONFIGURATION

• Lead configuration and development across ITSM and ITOM/Event Management modules.
• Translate architectural designs into functional, scalable, and maintainable ServiceNow solutions.
• Develop and maintain modules for incident management, automation, workflows, and system integrations.
• Follow established development standards and ServiceNow best practices.

2. LOG INTEGRATION & PATTERN DETECTION

• Build and maintain integrations to ingest application and infrastructure audit logs.
• Develop logic to match incoming logs against known error patterns and abnormal-activity rules.
• Support automated identification and categorization of relevant errors and incidents.
• Troubleshoot data ingestion, pattern matching, and integration-related issues.

3. INCIDENT AUTOMATION & MANAGEMENT

• Develop logic to identify existing related incidents and prevent unnecessary duplicate records.
• Automate incident creation and updates based on defined rules and matching conditions.
• Link relevant historical incident context, including root cause information and resolution notes.
• Support incident workflows that improve traceability and operational efficiency.

4. WORKFLOW & SCRIPT DEVELOPMENT

• Build workflows using Flow Designer, Business Rules, Script Includes, and Scripted REST APIs.
• Develop and maintain ServiceNow scripts using Glide API and other platform capabilities.
• Configure Client Scripts, UI Policies, and related platform components.
• Ensure scripts and workflows are efficient, secure, reusable, and maintainable.

5. INTEGRATION DEVELOPMENT

• Develop and maintain integrations with third-party applications and enterprise systems.
• Work with REST APIs, authentication mechanisms, MID Server, and Integration Hub spokes.
• Validate integration payloads, troubleshoot connectivity issues, and resolve data mapping errors.
• Ensure reliable data exchange between ServiceNow and connected platforms.

6. SPRINT & DELIVERY MANAGEMENT

• Break down architectural designs into development tasks and sprint-level deliverables.
• Assign development activities and monitor progress against agreed timelines.
• Review team deliverables and support the resolution of technical issues.
• Coordinate with the ServiceNow Architect to ensure timely and high-quality delivery.

7. CODE QUALITY & TECHNICAL GOVERNANCE

• Conduct code reviews and enforce coding and scripting standards established by the ServiceNow Architect.
• Ensure compliance with ServiceNow development best practices.
• Identify and resolve defects, performance issues, and implementation gaps.
• Maintain consistent code quality, documentation, and development practices across the team.

8. TESTING & IMPLEMENTATION SUPPORT

• Support User Acceptance Testing (UAT), defect triage, and go-live activities.
• Investigate reported issues and implement corrective actions.
• Validate workflows, integrations, incident automation, and related functionality.
• Maintain technical documentation for developed modules and integrations.

9. TEAM LEADERSHIP & MENTORING

• Guide and mentor a small development team of approximately 2–4 members.
• Support junior developers, interns, and newly hired ServiceNow professionals.
• Provide technical guidance on scripting, debugging, integrations, and platform configuration.
• Review assigned work and help team members follow established development practices.

10. SOLUTIONING & CROSS-FUNCTIONAL COLLABORATION

• Participate in solution design and technical discussions with the ServiceNow Architect.
• Provide effort estimates for new features, enhancements, and use cases.
• Collaborate with developers and technical stakeholders to clarify requirements.
• Ensure implementations align with defined architectural and technical standards.

MUST-HAVE SKILLS & COMPETENCIES

• Strong hands-on experience in ServiceNow development and configuration.
• Proficiency in Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer.
• Experience with Scripted REST APIs and third-party integrations.
• Working knowledge of authentication mechanisms, MID Server, and Integration Hub spokes.
• Good understanding of ITSM modules, including Incident, Problem, and Change Management.
• Exposure to ITOM and Event Management.
• Experience working with CMDB relationships and queries using GlideRecord and GlideAggregate.
• Experience leading or mentoring a development team of approximately 2–4 members.
• Strong debugging and troubleshooting skills across ServiceNow logs and integration payloads.
• Understanding of ServiceNow development standards, code quality, and implementation best practices.
• Good communication, collaboration, and problem-solving skills.

GOOD-TO-HAVE SKILLS

• Experience integrating ServiceNow with monitoring and log management tools such as Splunk, Dynatrace, ELK, or similar platforms.
• Exposure to ServiceNow AI capabilities, including Predictive Intelligence and machine-learning-based text or log matching.
• Experience developing new ServiceNow modules, features, or solution offerings.
• Experience working in an Agile development environment.
• Familiarity with enterprise-level integrations and automated incident-management workflows.

CERTIFICATIONS Mandatory:

• Certified System Administrator (CSA).

Strongly Preferred:

• Certified Implementation Specialist – IT Service Management (CIS-ITSM).

Additional Advantage:

• Certified Technical Architect (CTA).

WHY JOIN US?

• Opportunity to develop new ServiceNow solutions across ITSM, ITOM, and Event Management.
• Hands-on exposure to integrations, workflow automation, and log-pattern analysis.
• Opportunity to collaborate closely with architects and experienced technical teams.
• Scope to mentor junior developers and contribute to team development.
• Opportunity to build scalable enterprise solutions and new platform offerings.
• Exposure to technical design, solution development, and architectural best practices.