Instructional Designer & L&D Jobs in India

Company Overview : Maple Learning Solutions is an eLearning and digital learning solutions company dedicated to helping organizations create impactful learning experiences. We specialize in instructional design, eLearning development, multimedia solutions, learning management system (LMS) support, and corporate training services. Our mission is to transform learning through innovative, engaging, and technology-driven solutions that support organizational growth and employee development. Website Link : https://maplelearningsolutions.com/ Training & Development Coordinator – Technical Training Role Overview : We are looking for a Training & Development Coordinator to coordinate technical awareness training programs for our technical teams. The role will involve coordinating with trainers/training organizations, managing proposals, trainer profiles, session planning, participant coordination, and training delivery requirements. Training Coverage - The training program will cover: ● PKI fundamentals and current industry trends ● Evolving CA policies and shorter certificate validity periods ● Server vs. Client Authentication certificate requirements ● Certificate lifecycle management and renewal strategies ● Certificate discovery, monitoring, and visibility ● Prevention of certificate-related outages ● Security, compliance, and governance best practices ● Automation opportunities in certificate management ● Future trends and industry recommendations Key Responsibilities : ● Understand and coordinate technical training requirements with internal stakeholders. ● Identify and coordinate with suitable trainers and training organizations. ● Collect commercial proposals, trainer profiles, relevant credentials/certifications, and enterprise training references. ● Obtain detailed agendas / suggested Table of Contents, recommended session duration, prerequisites, and trainer availability. ● Coordinate training schedules, participant communication, virtual session arrangements, and training materials. ● Coordinate with technical teams and trainers to align training content with the required objectives. ● Manage attendance, feedback, completion records, and training documentation. ● Maintain records of trainers, training organizations, proposals, and training programs. ● Follow up with trainers and stakeholders to ensure timely completion of training activities. Requirements : ● 2–5 years of experience in Training & Development, Training Coordination, L & perations, or similar roles. ● Experience coordinating technical or corporate training programs. ● Experience working with external trainers, consultants, or training organizations. ● Strong communication, coordination, follow-up, and documentation skills. ● Good working knowledge of MS Excel, PowerPoint, and Word. ● Exposure to IT, Cybersecurity, PKI, Cloud, or Infrastructure training will be an advantage. Why Join Us? ● Work closely with technical teams, trainers, SMEs, and external training organizations. ● Gain hands-on experience in coordinating technical and enterprise-level training programs. ● Exposure to emerging technology areas such as Cybersecurity, PKI, Cloud, and IT Infrastructure. ● Opportunity to manage end-to-end training coordination, from trainer identification and proposal evaluation to session execution and reporting. ● Be part of a collaborative environment focused on continuous learning and professional development.

AI/ML ENGINEER – AGENTIC AI LOCATION: Hyderabad, Telangana, India EMPLOYMENT TYPE: Full-Time EXPERIENCE: 4–5+ Years ABOUT THE ROLE We are looking for an experienced AI/ML Engineer – Agentic AI to design, develop, and deploy production-ready AI agents capable of reasoning, planning, tool usage, decision-making, and multi-step task execution. The role involves building LLM-powered applications, developing autonomous workflows, implementing Retrieval-Augmented Generation (RAG), integrating AI agents with enterprise systems, and ensuring the reliability, security, and scalability of AI solutions. The ideal candidate should have strong Python development skills, hands-on experience with Large Language Models (LLMs) and agent frameworks, and the ability to take AI solutions from development to production. KEY RESPONSIBILITIES 1. AGENTIC AI DEVELOPMENT • Design, develop, and deploy agentic AI systems and LLM-powered applications. • Build AI agents capable of reasoning, planning, decision-making, and multi-step task execution. • Develop autonomous workflows that use tools and external systems to complete tasks. • Implement agent orchestration and collaboration between AI agents where required. • Optimize agent performance, reliability, and execution efficiency. 2. LLM APPLICATIONS & AGENT FRAMEWORKS • Develop AI agents using LangGraph, LangChain, AutoGen, CrewAI, Semantic Kernel, or similar frameworks. • Implement tool calling, function calling, structured outputs, and agent state management. • Design workflows that enable agents to interact with APIs, databases, and external tools. • Integrate LLM capabilities into production-ready applications. • Evaluate and select suitable frameworks and models based on project requirements. 3. RAG, VECTOR SEARCH & MEMORY • Design and implement Retrieval-Augmented Generation (RAG) pipelines. • Integrate vector databases and semantic search capabilities into AI applications. • Develop context retrieval, conversation memory, and knowledge-grounding mechanisms. • Improve retrieval accuracy, response relevance, and contextual

SERVICENOW LEAD DEVELOPER LOCATION: Pune EMPLOYMENT TYPE: Full-Time EXPERIENCE: 5–8 Years, including a minimum of 2 years in a lead or mentoring role REPORTS TO: ServiceNow Architect ABOUT THE ROLE We are looking for an experienced ServiceNow Lead Developer to lead hands-on development and implementation of ServiceNow solutions within our growing platform practice. The role involves translating architectural designs into functional modules, developing incident automation and workflows, implementing log-pattern detection, and building integrations with existing ServiceNow instances and external systems. The Lead Developer will also guide a small delivery team, including junior developers and interns, while maintaining high development standards, code quality, and timely project delivery. KEY RESPONSIBILITIES 1. SERVICENOW DEVELOPMENT & CONFIGURATION • Lead configuration and development across ITSM and ITOM/Event Management modules. • Translate architectural designs into functional, scalable, and maintainable ServiceNow solutions. • Develop and maintain modules for incident management, automation, workflows, and system integrations. • Follow established development standards and ServiceNow best practices. 2. LOG INTEGRATION & PATTERN DETECTION • Build and maintain integrations to ingest application and infrastructure audit logs. • Develop logic to match incoming logs against known error patterns and abnormal-activity rules. • Support automated identification and categorization of relevant errors and incidents. • Troubleshoot data ingestion, pattern matching, and integration-related issues. 3. INCIDENT AUTOMATION & MANAGEMENT • Develop logic to identify existing related incidents and prevent unnecessary duplicate records. • Automate incident creation and updates based on defined rules and matching conditions. • Link relevant historical incident context, including root cause information and resolution notes. • Support incident workflows that improve traceability and operational efficiency. 4. WORKFLOW & SCRIPT DEVELOPMENT • Build workflows using Flow Designer, Business Rules, Script Includes, and Scripted REST APIs. • Develop and maintain ServiceNow scripts using Glide API and other platform capabilities. • Configure Client Scripts, UI Policies, and related platform components. • Ensure scripts and workflows are efficient, secure, reusable, and maintainable. 5. INTEGRATION DEVELOPMENT • Develop and maintain integrations with third-party applications and enterprise systems. • Work with REST APIs, authentication mechanisms, MID Server, and Integration Hub spokes. • Validate integration payloads, troubleshoot connectivity issues, and resolve data mapping errors. • Ensure reliable data exchange between ServiceNow and connected platforms. 6. SPRINT & DELIVERY MANAGEMENT • Break down architectural designs into development tasks and sprint-level deliverables. • Assign development activities and monitor progress against agreed timelines. • Review team deliverables and support the resolution of technical issues. • Coordinate with the ServiceNow Architect to ensure timely and high-quality delivery. 7. CODE QUALITY & TECHNICAL GOVERNANCE • Conduct code reviews and enforce coding and scripting standards established by the ServiceNow Architect. • Ensure compliance with ServiceNow development best practices. • Identify and resolve defects, performance issues, and implementation gaps. • Maintain consistent code quality, documentation, and development practices across the team. 8. TESTING & IMPLEMENTATION SUPPORT • Support User Acceptance Testing (UAT), defect triage, and go-live activities. • Investigate reported issues and implement corrective actions. • Validate workflows, integrations, incident automation, and related functionality. • Maintain technical documentation for developed modules and integrations. 9. TEAM LEADERSHIP & MENTORING • Guide and mentor a small development team of approximately 2–4 members. • Support junior developers, interns, and newly hired ServiceNow professionals. • Provide technical guidance on scripting, debugging, integrations, and platform configuration. • Review assigned work and help team members follow established development practices. 10. SOLUTIONING & CROSS-FUNCTIONAL COLLABORATION • Participate in solution design and technical discussions with the ServiceNow Architect. • Provide effort estimates for new features, enhancements, and use cases. • Collaborate with developers and technical stakeholders to clarify requirements. • Ensure implementations align with defined architectural and technical standards. MUST-HAVE SKILLS & COMPETENCIES • Strong hands-on experience in ServiceNow development and configuration. • Proficiency in Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer. • Experience with Scripted REST APIs and third-party integrations. • Working knowledge of authentication mechanisms, MID Server, and Integration Hub spokes. • Good understanding of ITSM modules, including Incident, Problem, and Change Management. • Exposure to ITOM and Event Management. • Experience working with CMDB relationships and queries using GlideRecord and GlideAggregate. • Experience leading or mentoring a development team of approximately 2–4 members. • Strong debugging and troubleshooting skills across ServiceNow logs and integration payloads. • Understanding of ServiceNow development standards, code quality, and implementation best practices. • Good communication, collaboration, and problem-solving skills. GOOD-TO-HAVE SKILLS • Experience integrating ServiceNow with monitoring and log management tools such as Splunk, Dynatrace, ELK, or similar platforms. • Exposure to ServiceNow AI capabilities, including Predictive Intelligence and machine-learning-based text or log matching. • Experience developing new ServiceNow modules, features, or solution offerings. • Experience working in an Agile development environment. • Familiarity with enterprise-level integrations and automated incident-management workflows. CERTIFICATIONS Mandatory: • Certified System Administrator (CSA). Strongly Preferred: • Certified Implementation Specialist – IT Service Management (CIS-ITSM). Additional Advantage: • Certified Technical Architect (CTA). WHY JOIN US? • Opportunity to develop new ServiceNow solutions across ITSM, ITOM, and Event Management. • Hands-on exposure to integrations, workflow automation, and log-pattern analysis. • Opportunity to collaborate closely with architects and experienced technical teams. • Scope to mentor junior developers and contribute to team development. • Opportunity to build scalable enterprise solutions and new platform offerings. • Exposure to technical design, solution development, and architectural best practices.

BUSINESS DEVELOPMENT EXECUTIVE / SALES EXECUTIVE – EDTECH & SAAS Department: Sales / Business Development Industry: EdTech / LMS / SaaS / Learning & Development Employment Type: Full-Time Reports To: Sales Manager / Head of Business Development JOB SUMMARY The Business Development Executive / Sales Executive will be responsible for driving B2B sales, generating new business opportunities, and building client relationships across EdTech, Learning Management Systems (LMS), SaaS, and digital learning solutions. The role involves identifying potential clients, qualifying leads, understanding business requirements, conducting product demonstrations, preparing proposals, managing sales opportunities, and coordinating with internal teams to drive conversions and achieve business targets. KEY RESPONSIBILITIES 1. LEAD GENERATION & PROSPECTING • Identify and research potential B2B clients across industries and geographical markets. • Generate and qualify inbound and outbound leads using Apollo and other prospecting tools. • Execute email outreach campaigns and structured follow-up activities. • Maintain an organized prospect database and sales pipeline. 2. LEAD QUALIFICATION • Assess client requirements, business challenges, budgets, timelines, and buying intent. • Identify key stakeholders and decision-makers within target organizations. • Qualify leads based on business requirements, solution fit, and purchase readiness. • Maintain consistent follow-ups with prospects throughout the sales cycle. 3. CLIENT COMMUNICATION & DISCOVERY • Conduct client calls, discovery meetings, and requirement-gathering sessions. • Understand customer needs related to LMS, Learning & Development, employee training, and digital learning. • Recommend suitable products and services based on client requirements. • Communicate solution capabilities, benefits, and business value effectively. 4. PRODUCT DEMONSTRATIONS • Conduct online product demonstrations and platform walkthroughs. • Demonstrate LMS features, including learner and administrator workflows, reporting, assessments, content management, and relevant AI capabilities. • Customize demonstrations to align with client requirements and business use cases. • Address client queries, concerns, and objections during demonstrations. 5. PROPOSAL & SOLUTION DEVELOPMENT • Prepare customized proposals, quotations, presentations, and company capability decks. • Coordinate with internal teams to develop solutions aligned with client requirements. • Explain pricing, features, implementation approaches, timelines, and deliverables. • Support negotiations, commercial discussions, and proposal revisions. 6. SALES FOLLOW-UP & CONVERSION • Manage sales opportunities from initial contact through deal closure. • Conduct structured follow-ups through emails, calls, and meetings. • Address objections and provide relevant information to move opportunities forward. • Track opportunity status, next steps, and expected closure timelines. • Work toward assigned monthly and quarterly sales targets. 7. CLIENT RELATIONSHIP MANAGEMENT • Build and maintain strong relationships with prospective and existing clients. • Identify evolving customer needs and opportunities for additional products and services. • Coordinate with implementation and delivery teams to ensure smooth handovers after deal closure. • Maintain professional and timely communication throughout the customer journey. 8. CROSS-FUNCTIONAL COLLABORATION • Collaborate with Marketing, Website, Product, LMS, and Delivery teams. • Share prospect feedback, customer requirements, and market insights with internal stakeholders. • Support marketing campaigns, lead generation, content development, and outreach initiatives. • Coordinate with technical teams to address product-related and integration queries. 9. SALES & MARKET RESEARCH • Research competitors, industry trends, customer requirements, and emerging EdTech and L&D technologies. • Identify new industries, geographical markets, and customer segments for business expansion. • Analyze competitor offerings and market positioning. • Share relevant market insights to support business development strategies. 10. REPORTING & SALES OPERATIONS • Maintain accurate and up-to-date lead, contact, and opportunity records. • Prepare regular sales activity reports and pipeline updates. • Track leads, follow-ups, meetings, demonstrations, proposals, conversions, and lost opportunities. • Monitor sales funnel progress and maintain visibility of upcoming opportunities. KEY SKILLS & COMPETENCIES • B2B Sales & Business Development • Lead Generation & Lead Qualification • Consultative Selling & Solution Selling • Client Relationship Management • Product Demonstrations & Presentations • Proposal, Quotation & Presentation Preparation • Sales Follow-ups & Opportunity Management • Negotiation & Objection Handling • Email Outreach & Campaign Management • Market Research & Competitor Analysis • CRM & Sales Pipeline Management • Professional Client Communication • Cross-functional Team Coordination • EdTech / LMS / SaaS Solution Selling

SERVICENOW ARCHITECT LOCATION: Pune EMPLOYMENT TYPE: Full-Time EXPERIENCE: 8–12+ Years, including a minimum of 4–5 years in an Architect role REPORTS TO: Head of ServiceNow Practice ABOUT THE ROLE We are looking for an experienced ServiceNow Architect to lead the technical architecture, solution design, and governance of our ServiceNow practice and its flagship solutions. The role involves designing scalable ServiceNow architectures, defining integration strategies, establishing technical standards, and ensuring security, performance, and long-term platform scalability across the ServiceNow ecosystem. The ServiceNow Architect will work closely with technical teams, business stakeholders, and clients to drive solution design, support pre-sales activities, mentor development teams, and establish architectural best practices as the practice grows. KEY RESPONSIBILITIES 1. SOLUTION ARCHITECTURE & PLATFORM DESIGN • Own end-to-end solution architecture across ITSM, ITOM, Event Management, Discovery, CMDB, and Integration Hub for the AuditIQ platform and future offerings. • Design scalable and reusable ServiceNow solutions aligned with business and technical requirements. • Define architectural standards and best practices across the ServiceNow practice. • Ensure alignment between platform capabilities, business objectives, and technical requirements. 2. INTEGRATION ARCHITECTURE • Design integration architectures connecting application logs, infrastructure telemetry, and monitoring sources to ServiceNow. • Develop integration strategies using REST/SOAP APIs, MID Server, Integration Hub, and relevant spokes. • Define integration patterns for external monitoring and log management platforms. • Ensure integrations meet requirements for reliability, security, scalability, and performance. 3. EVENT MANAGEMENT & INCIDENT CORRELATION • Define pattern-matching and incident-correlation approaches for effective event and incident management. • Establish approaches for known error signatures, anomaly detection, and duplicate-incident identification. • Improve incident identification and correlation across connected systems. • Support the development of reliable monitoring and incident-management workflows. 4. CMDB & DATA MODEL GOVERNANCE • Establish CMDB data modeling standards and governance practices. • Define data relationships supporting incident-to-Configuration Item (CI) mapping. • Support historical incident referencing, including root cause and resolution information. • Ensure alignment with the Common Service Data Model (CSDM) and relevant ServiceNow best practices. 5. TECHNICAL GOVERNANCE & PERFORMANCE • Lead technical design reviews and architecture assessments. • Define environment and instance strategies, security architecture, and deployment approaches. • Establish performance, scalability, and platform reliability standards. • Define coding standards, integration patterns, and reusable architectural components. • Conduct architecture reviews to ensure consistency, quality, and maintainability. 6. CLIENT ENGAGEMENT & PRE-SALES • Participate in client discussions to understand business requirements and technical challenges. • Lead solution design, technical presentations, and architecture discussions. • Support effort estimation, solution feasibility assessments, and technical proposal preparation. • Explain architectural decisions, integration approaches, and implementation strategies to stakeholders. • Collaborate with business development and delivery teams to support pre-sales activities. 7. TECHNICAL LEADERSHIP & TEAM MENTORING • Mentor Lead Developers and Developers on ServiceNow architecture and implementation best practices. • Guide development teams in applying approved design patterns and coding standards. • Conduct code reviews, design reviews, and architecture governance sessions. • Support technical problem-solving and continuous improvement across delivery teams. • Promote reusable components and consistent engineering practices. 8. INNOVATION & PLATFORM ROADMAP • Stay updated with ServiceNow releases, platform capabilities, and emerging technologies. • Evaluate AI-enabled capabilities, Predictive Intelligence, and Now Assist for relevant business use cases. • Assess new features and technologies for their suitability within the AuditIQ roadmap. • Recommend improvements to platform architecture, automation, and integration capabilities. • Contribute to the development of scalable and reusable ServiceNow offerings. 9. PRACTICE DEVELOPMENT & BEST PRACTICES • Support the development and implementation of architectural standards across the ServiceNow practice. • Contribute to establishing repeatable solution design and delivery methodologies. • Identify opportunities to improve technical governance and development processes. • Help build a scalable technical foundation for future ServiceNow solutions and offerings. MUST-HAVE SKILLS & COMPETENCIES • Strong experience in ServiceNow solution architecture across at least two areas: ITSM, ITOM, Event Management, Integration Hub, CMDB, or Discovery. • Proficiency in ServiceNow scripting, including Glide API, Business Rules, Script Includes, Flow Designer, and Scripted REST APIs. • Experience designing integrations with monitoring and log management platforms such as Splunk, Dynatrace, AppDynamics, ELK, or Datadog. • Strong understanding of CMDB data modeling and Common Service Data Model (CSDM). • Knowledge of ServiceNow architecture, integration patterns, security, scalability, and performance optimization. • Experience in technical solution design, effort estimation, and client-facing technical presentations. • Ability to guide development teams and establish architecture governance practices. • Excellent communication, analytical thinking, problem-solving, and stakeholder management skills. GOOD-TO-HAVE SKILLS • Experience with ServiceNow AI/ML capabilities, including Predictive Intelligence, Performance Analytics, or Now Assist. • Experience building a ServiceNow practice or solution offering from the ground up. • Exposure to DevSecOps tooling integration with ServiceNow. • Experience with enterprise-scale ServiceNow implementations. • Knowledge of reusable solution frameworks and enterprise integration architectures. CERTIFICATIONS Mandatory: • Certified System Administrator (CSA). Required — At Least One: • Certified Implementation Specialist – IT Service Management (CIS-ITSM). • Certified Implementation Specialist – Event Management. • Certified Implementation Specialist – Discovery. Preferred: • Certified Technical Architect (CTA). WHY JOIN US? • Opportunity to shape the technical architecture of a growing ServiceNow practice. • Exposure to enterprise-level solutions and complex integration environments. • Opportunity to work with emerging ServiceNow technologies and AI-enabled capabilities. • Collaboration with experienced technical teams, business stakeholders, and enterprise clients. • Opportunity to establish architectural standards and influence technical strategy. • Scope to build scalable, reusable solutions and contribute to long-term practice growth.